Cancellation and Did Not Attend (DNA) Policy

Here at Western House Consulting Rooms Ltd we aim to provide excellent care in a clinical setting to all our patients and visitors. In an attempt to be consistent with this, we have an appointment cancellation and Did Not Attend (DNA) Policy in operation that allows us to schedule appointments for all patients.

We request the following from all clinic patients and clients when making bookings:

Please allow a minimum 24 hours notice of cancellation by calling (01226) 730249 when you know you need to cancel or reschedule your appointment. If no one is available to answer the phone, please leave a message with your name, contact number and details of your appointment, which should include the practitioner you were due to see and the reason for your cancellation. Alternatively you can email us at westernhouseconsultingrooms@gmail.com stating the above information. If you fail to cancel your appointment with less than 24 hours notice you will be required to pay the full cost of your treatment session

No notice or cancellation will require full payment for treatment.

Late arrivals will be charged at the full treatment cost.

As a clinic we understand that sometimes unforeseen circumstances may result in a short notice cancellation or non-attendance requirement, and will always do our best to recognise cancellations that are unforeseen and as a result of circumstances out of our patients control. However, cancellations, no-shows or late arrivals hinder our ability to administer treatment to all those who require it and decrease our ability as a clinic to operate in an effective manner. We want to make our policy as transparent as possible, as it may be upsetting when people miss or need to change an appointment, often because of genuine and stressful reasons.

This policy is also in place to protect the livelihood of our practitioners who do not get paid when an appointment is not kept or missed, as is common in health care provisions. We do recognize whilst COVID is still an active limitation for many, our cancellations policy will be subject to clinical discretion between the clinic director and patient and all decisions are final.

Thank you for your co-operation